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Customer Satisfaction Score (CSAT) is a customer loyalty metric used by companies to gauge how satisfied a customer is with a particular interaction or overall experience. CSAT is one of the three most popular loyalty metrics that contribute to a successful Voice of the Customer (VoC) program —the other two being Net Promoter Score (NPS) and ...
Free survey templates you can customize to fit your brand. Survey examples for customer satisfaction, feedback, events, marketing research, and more.
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